Customer Care
Got any problem with the booking?
Let our team help you
At Santino Grand Hotel, exceptional service is at the heart of everything we do. Our dedicated team is committed to providing you with a seamless and personalized experience from the moment you arrive.
Whether you require assistance with reservations, event coordination, airport transfers, or exclusive local recommendations, our staff is always on hand to ensure every detail is handled with care and precision.
FAQ
Frequently asked questions
Santino Grand Hotel offers a variety of dining options, including authentic Nigerian and African dishes as well as continental cuisine at our fine dining restaurant. Guests can also enjoy in-room dining for added comfort and convenience.
Yes, absolutely! Our hotel welcomes wedding shoots, bridal showers, and other special celebrations. We offer a variety of elegant indoor and outdoor spaces that provide the perfect backdrop for memorable photos and events.
We offer early check-in and late check-out options based on availability. Please contact our front desk or concierge team in advance to arrange these services, or request during your booking for the best chance of availability.
We love pets! However, to ensure the comfort and safety of all our guests, pets are not permitted at Santino Grand Hotel. We appreciate your understanding and cooperation.
Yes, Santino Grand Hotel provides reliable airport pick-up and drop-off services for our guests. Our professional drivers ensure a smooth and comfortable ride to and from the airport, so you can travel without stress.
Guests are encouraged to book in advance through the front desk to ensure timely service.
Yes, all guests enjoy complimentary high-speed Wi-Fi throughout the hotel — in guest rooms, the restaurant, and public areas.